The Debug mode section of Online Armor is hidden by default and only becomes available after selecting "Enable debug mode" on the General tab in the Options section. Debug mode should only be enabled if you are experiencing an issue that the Online Armor team wishes to investigate, as logging will reduce performance and the log files can get quite large if left enabled for an extended period of time.
To obtain logs, follow the following steps.
- Enable debug mode. You will see a new section to the left just under Options labeled "Debug". Go there and click the "Select All" button if all of the checkboxes are not already ticked. Reboot.
- Reproduce the problem while Online Armor creates logs. If you can make a note of the time (from your computer's clock) that the issue occurs, it would help us to find the event in the logs.
- Disable debug mode and then reboot to ensure logging is completely stopped.
- Zip up C:\Program Files\Online Armor\Logs and send them to us. Please include a description of the issue in the body of the email and/or a link to the discussion on the forum.
Removing the check from the Self protection box on the Misc tab allows you to disable Online Armor's self protection. This may be useful in troubleshooting certain problems, but isn't recommended unless you have been instructed to do so.
The Diagnostics tab shows network related information for Online Armor's firewall component. This information may be useful to the developers if you are experiencing problems with Online Armor's Firewall component.
Crash Dump Reporting Tool
The Crash Dump Reporting Tool will pop-up when Online Armor first starts after a crash. You can use the Crash Dump Reporting Tool to submit minidumps to the Online Armor team for analysis. This tool works automatically and doesn't require Debug mode to be enabled.
If you have an application installed and registered to open files with a .dmp extension, you can right click any entry in the list to analyze the dump using this program.
To submit a minidump, make sure the selected minidump has a check in the column on the far left, and then click on the Submit button. When the upload has completed, a Submit report window will display the submission details, including an ID number which can be used if you wish to contact us regarding the minidump.
After submitting a minidump, it's entry will appear greyed out. You can use the Delete button to remove the minidump from your computer if you wish.